Build, Customize and Go!
June 03, 2021

Build, Customize and Go!

Karen Bowden | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use it to build our event sales, auctions, and financial needs. We use it for ticket sales, auction items, messaging during events, and event records. It is used by several of the employees across the organization. It addresses the need to have all components in our events in one customizable software program and enables us to keep financial and other records separate.
  • The software is very customizable for your specific needs.
  • The help desk is very responsive.
  • The event messaging system keeps our sponsors updated.
  • I would like to see the app stay open longer so users don't have to re-sign in.
  • I think the first time window should say create an account rather than sign.
  • The auto assigned user and passwords are too long.
  • We had some internet/wifi issues and the "Oh Snap" came up but the person was still charged and sometimes twice when they tried again.
  • It has saved us credit card costs by adding that as an option for buyers.
  • I feel the GiveSmart fees are too high.
  • It has increased our exposure to donors.
I've not used any other programs like this.
I like how we can build our event needs using the software. I would like to see the "Oh Snap" issue resolved and and easier sign-up/sign-in process simplified.
The support team is very responsive and helpful.
It has made it easy for our donors to sign-up for tickets and bid on auction items. It also keeps donors updated about auction items they are bidding on, and this helps eliminate donors asking volunteers for the current bid information.
I've only used it last year for our two golf events, and I feel it was well suited for those. This year we will use it for golf and gala events.