Happy with GiveSmart
June 03, 2021

Happy with GiveSmart

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use it for Events like our Galas. We use it for ticketing, for Silent and Live Auctions, some messaging, and for donor information for these events. Another organization was doing a fundraiser totally for us and we were able to set up an online auction for that event as well.
  • Ease of item entry for auction items - very straight forward and clear direction
  • Ticketing - I don't do this part, but I know that we are happy with this function
  • Tracking Users in the system - both through search and through reporting
  • Reporting of revenue - the way you can look at the data from several angles
  • Item Sheets...this is where I would ask for some upgrading. I like the way they are exported to a formatted sheet - but they way too limited on how much info from the description comes across. Causes a ton more work to get item sheets with enough information on them.
  • Editing the item description - would like to see an 'underline' feature - and if possible a font color option
  • Before our auction goes live, and all the items are hidden as I am developing the auction and entering items, I can't use the arrow to go to the next or previous item. During the editing process, that would be VERY handy to be able to do.
  • Please bring back the option to have GiveSmart personnel at our event.
  • Definitely Fundraising revenue for our events has increased by using GiveSmart. Each year our revenue increases 30-40 %
No experience with other Auction software.
For all the previous reasons mentioned - auction item clarity, ticketing function, timely messaging.
I have found that whenever I have had a question or problem I have been able to get support either by phone or online. I appreciate that the support is always very responsive and knowledgeable. They are always patient with my questions and make sure I get the answers I need.
Being able to attach our banner to all the pages for our event and then on the Item Sheets and certificates has been great to introduce and maintain our new Gala Logo and provide continuity from year to year.
GiveSmart is definitely well-suited to our Live and Silent Auctions. The items are easy to read and there is plenty of room to add photos. The text messages sent to our audience are timely and informative. The ticketing system works well for the manager who runs that part.