Item: GiveSmart by Momentive
Rating: 7
Author: Verified User

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

We use it for event registration and auction/paddle raise events, where we want people to swipe a credit card at check-in to make gifts.

Pros and Cons

Pros

Texting
Fairly easy check-in process.
Auction item presentation.

Cons

Their payout reports are quite bad. Information gets duplicated, etc.
Customer service is pretty hit or miss, though it's been mostly good lately.
Linking accounts of spouse/partners is tricky.

Return on Investment

It makes bidding up auction items easy for the donors.
Communicating with the donors during the event is easy, leading to a better guest experience.

Usability

My main complaint is the payout reports. They have to improve those.

I've had problems a few times—even when I explain a problem in detail with screenshots, they don't understand. Once, I got bad information, which ended up making things worse. But it's been good more often than not.

Key Insights

Do you think GiveSmart by Momentive delivers good value for the price?

Not sure

Are you happy with GiveSmart by Momentive's feature set?

Yes

Did GiveSmart by Momentive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart by Momentive go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart by Momentive again?

Yes

Other Software Used

Blackbaud Raiser's Edge NXT, Classy

Likelihood to Recommend

The texting templates and features work well. The guest duplication search feature is usually good, though I wish it worked across campaigns rather than only in one campaign.

Comments

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