Item: GiveSmart by Momentive
Rating: 6
Author: Verified User

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

We utilize GiveSmart for all of our online fundraising and donation forms. This includes regular one-time donations, recurring donations, crowdfunding, virtual food drives and t-shirt sales, and event ticket registration. We have also utilized the platform to help with registration for food recipients at our mobile food distributions.

Pros and Cons

Pros

Crowdfunding
Text to give
Event registration and microsites

Cons

Limited editability with landing pages (e.g. headers and footers to match look and feel of website)
Lack of embed options
Ease for recurring donors to update information

Return on Investment

Increased fundraising revenue
Improved digital marketing insights
Improved event registration

Alternatives Considered

Fundraise Up, Blackbaud Online Express and Classy

We originally selected Mobile Cause as a solution for offering text-to-give options. After utilizing the platform for that, we realized we could also take advantage of its other features for creating forms on our website. At the time, it offered more options for integration with our website - compared to Blackbaud Online Express, which we were currently using.

Usability

For the most part, GiveSmart serves our organization's needs for creating fundraising forms. It is especially useful for our peer-to-peer fundraising and event planning and registration efforts. The dashboard is relatively intuitive, and there have been improvements in creating forms and managing campaigns since shifting from Mobile Cause to GiveSmart Fundraise.

Support Rating

Overall, the support team has been very helpful and responsive. Especially in the earlier days of adoption, our team had a lot of questions, and GiveSmart's customer support team was always attentive and solutions-based. When we first got set up, there were some difficulties with the data import process and integration with our main CRM, but they were able to help create solutions for the most part.

Key Insights

Do you think GiveSmart by Momentive delivers good value for the price?

Yes

Are you happy with GiveSmart by Momentive's feature set?

Did GiveSmart by Momentive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart by Momentive go as expected?

Would you buy GiveSmart by Momentive again?

Other Software Used

Raiser's Edge, Mailchimp, Feathr

Likelihood to Recommend

GiveSmart seems to do a great job with its crowdfunding and event registration platforms. We would like to see more versatility with its fundraising platform, especially when it comes to customizing forms and landing pages, automation and variable fields, and integration with our website. We've also had hardship when it comes to integration with our CRM.

Comments

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GiveSmart Review