The sales person oversold it!

We use Givesmart events, CRM, And fundraising. I focus more on CRM. I feel like the options for reporting, document settings, events, and fundraising are very primitive as opposed to how the salesperson described them. 1. The system would not allow me to upload our letterhead written on the left and top sides. I can only upload a jpeg of our logo at the top and have to mail letters that are not on our official letterhead. 2. I was not notified that for Organizations, using the contact name on the first line of the address is essential and that it populates the year-end letters, so we didn't do it. We created a custom field for the contact name, but now I need to change the records as I encounter them because of the preset mailing label used on the letters. 3. There is no option to allocate a single donation to multiple campaigns/ledgers. For example, we have sponsors that give 15k and want to allocate it to 3 programs. Instead of entering it once and splitting it, we have to do the process three times: check the number and donor.