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Dissatisfaction with GlobalMeet
October 01, 2019

Dissatisfaction with GlobalMeet

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with GlobalMeet Collaboration

It was used as a conference calling service by the entire company. We originally signed up as they assured us all lines would be able to dial in as a landline from Mexico. It was supposed to allow us easier communication via landlines without relying on wifi. It was used for interviews with US clients from Mexico, corporate meetings, etc.
  • Had a local call-in number for people in different cities in MX. Unfortunately 1/2 of the time those numbers never worked.
  • When we started out with them we had a pay per use service that allowed us to work it into our budget as a smaller growing company. But they have since dropped that plan.
  • Expensive options compared to other products in the market.
  • They try to hide renewal options in a link that is not even part of the contract. Do not have cancellation terms without paying out the contract in full.
  • Better customer service as I never received return calls when issues arose.
  • At the beginning we were able to control our spending and balance that against use but with the change in products, all of that went away.
In the beginning, when we signed up we had to request multiple lines and only one ended up working with an MX local number. We went through 2 other lines that never worked with an MX local number. worked with support for several months and they could never get it to work and blamed it on MX lines. Finally, we got one to work and that is the one we used for that part of the business. But we still have multiple times where we would dial in and we were not able to connect on a reliable basis. Then when we went to cancel the service they told us we missed the date by a couple of days and the only way to cancel is to pay one year in full, almost $10K.
I would not recommend GlobalMeet as there are better products for a company of our size in the market.

GlobalMeet Collaboration (discontinued) Feature Ratings

2.0
High quality audio
2
High quality video
Not Rated
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Not Rated
Desktop sharing
Not Rated
Whiteboards
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Not Rated
Live chat
Not Rated
Q&A
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated