Great Meeting Tool, as Long as You Don't Want to Meet.
October 02, 2019
Great Meeting Tool, as Long as You Don't Want to Meet.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with GlobalMeet Collaboration
We use GlobalMeet Collaboration to host live training and webinars. All departments at the national level use it for this purpose. In theory, it provides an opportunity for several people to be on a call at once while watching someone execute our system software on-screen.
- GlobalMeet Collaboration is cheap.
- The screen share recordings are always high quality and ready quickly in an easy to use format.
- Customer support is very quick to declare a problem resolved.
- Customer Support needs to actually resolve issues before declaring them resolved and ignoring them if they even acknowledge your request for support.
- Multiple times customer support's solution has been to have over 100 people on a nationwide call disconnect from the call and log back in. This is neither practical nor acceptable in the middle of a call.
- Screen share randomly stops sharing for no reason and there is no way to know this unless someone on the other end says something. Everything on the presenter's screen shows as the share is continuing.
- With the most recent upgrade, several key pieces of functionality were removed so a new, non-user friendly interface could be added. No longer are presenters allowed to share documents via GlobalMeet. Also no longer are presenters allowed to poll the audience. These are key pieces of functionality that were available in the previous version and are available in just about all of the competition. When asked about it support said they would try to bring it back in a future release, but isn't the new design pretty.
- I honestly feel that at times I spend more time troubleshooting GlobalMeet Collaboration for people on calls than I do actually leading the calls.
GlobalMeet Collaboration was here before I was, however, it is a total piece of junk. It was selected as our tool because it was cheap and their parent organization is a board company. Their upgrades remove features instead of adding them. They keep saying things are going to get better, but in reality, they only get worse and they are incredibly happy about that.