GoCo is a fantastic HR platform
November 20, 2019

GoCo is a fantastic HR platform

Matt Rychener | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoCo

We utilize GoCo to manage our HR needs. It has an amazing onboarding process that allows us to effectively serve new employees and manage existing staffing.

Pros

  • Onboarding new employees
  • Managing staff PTO
  • Managing signing critical documents and policies

Cons

  • Handling exceptions for staff PTO requests for employees in their 90 day probationary period
  • Ease of managing different hourly work week exceptions
  • Overall GoCo has provided a fantastic ROI for us. We have really enjoyed the platform and it meets our needs.
  • We were disappointed to learn that GoCo decided to charge for features like organizational charting. When we changed over from Zenefits we were told they were not going to charge for this functionality.
We switched from Zenefits to GoCo when Zenefits was going through all of their internal turmoil. Initially we had a dedicated rep with Zenefits. Then they took that away and we had a team assigned to a pool of accounts. Then that went away and all we could do was send an email in if we had an issue. It became impossible to manage issues and questions.
GoCo has done a great job of being responsive to us in working through issues in the system.

Do you think GoCo delivers good value for the price?

Yes

Are you happy with GoCo's feature set?

Yes

Did GoCo live up to sales and marketing promises?

No

Did implementation of GoCo go as expected?

Yes

Would you buy GoCo again?

Yes

We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.

GoCo Feature Ratings

7.7
Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
1
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
9
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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