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I've wasted thousands of dollars on useless clicks (thanks to the advice of my 'Campaign Manager')
August 03, 2022

I've wasted thousands of dollars on useless clicks (thanks to the advice of my 'Campaign Manager')

Donna Leigh | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Ads

We use Google Ads to promote our training services.
  • Generates leads and calls.
  • Customer Service - lengthy delays in dealing with a complaint.
  • Misleading Customer Service Staff - giving advice that raises revenue for Google NOT our Business.
  • I can manage the campaign and the budget myself.
  • Wasted thousands of dollars on useless clicks using 'Broad Match.'

Do you think Google Ads delivers good value for the price?

No

Are you happy with Google Ads's feature set?

Yes

Did Google Ads live up to sales and marketing promises?

No

Did implementation of Google Ads go as expected?

No

Would you buy Google Ads again?

Yes

Misleading Customer Service Staff - I was given advice that cost my business thousands of dollars on useless clicks and calls that didn't relate to my business. Seems my 'Account Manager' was only interested in increasing revenue for Google NOT helping my Business. I've tried contacting Customer Service....5 Days later I'm still waiting. Very unhappy.