Google Authenticator Does What You Need
October 18, 2019

Google Authenticator Does What You Need

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Authenticator

We found we really wanted to secure more of the logins at our company, and some of the other authenticator apps either froze up or wouldn't recognize the programs we were using. We implemented Google Authenticator as a one-stop-shop to enable 2FA in an easily adaptable, quick way across the company. All departments utilize Google Authenticator.

Pros

  • Easy to set up: this is helpful because no one likes trying to set up glitchy tools for something they know will make their lives harder.
  • Compatible across numerous platforms: I can use it with email, with Salesforce, and I never have to worry if I'll need a secondary program.
  • Easy to use: doesn't freeze up, works in real-time, and I never have to worry about missing a text for a confirmation code.

Cons

  • I wish Google would work with partners more to make it easier to know if I can use Google Authenticator.
  • This is lame but I wish the branding on the app reminded me more of Google than it does. I almost always go "where is this?" because I don't recognize the logo of the app.
  • I'd love to see an "authorize app" button vs HAVING to put in the code. LastPass Authenticator has this and it's great.
  • More secure data = less worried about a data breach.
  • Takes longer to log in, and if I don't have my phone then I have to go looking for it, so it really makes it so that you can't be without your phone, which in certain instances is annoying or not possible and can hold up work time.
  • Everyone is willing to use the same program because everyone likes Google—makes it easier to manage.
I was using a miscellaneous one from the app store that I can't find listed here, but decided to switch because the one I had would glitch a lot and not update in real-time, so I would sometimes lock myself out of the program I was trying to get into. Google Authenticator is fast and easy.
Google Support isn't great for anything really. Luckily for me, I haven't really had to reach out to support for anything for Google Authenticator. It's just worked with no issues. I've never actually talked to anyone that's had issues with it, so at least you know it's reliable and you will be fine.

Do you think Google Authenticator delivers good value for the price?

Yes

Are you happy with Google Authenticator's feature set?

Yes

Did Google Authenticator live up to sales and marketing promises?

Yes

Did implementation of Google Authenticator go as expected?

Yes

Would you buy Google Authenticator again?

Yes

Google Authenticator is great for companies or groups of people that want to secure their logins, like if they travel a lot and there's the possibility their laptop could get into the wrong hands, or anyone dealing with a lot of data that needs to be protected because if your account gets hacked it's just a good extra level of security. In my opinion, I wouldn't use it unless I had actual data I needed to protect. If you're mostly worried about passwords I'd do Last Pass so the passwords are encrypted and such. So in my opinion, it's good for businesses that have a lot of people with different phones and such, less great for personal use.

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