Good for small orgs
Becky Jewell Laughton | TrustRadius Reviewer
September 23, 2019

Good for small orgs

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Hangouts

We utilize Google Hangouts for team meetings and 1:1 calls. Most of the organization uses it. It does connect our team quickly and, usually, easily.
  • Click to join
  • Video
  • Chat
  • Connection sometimes the connection is dropped.
  • Sound quality and sound features.
  • Single link meetings and meeting start and end times.
  • It's easy to use for most internal folks but is hard to use for clients.
  • Sound issues can slow down meetings.
  • Video is great and screen sharing makes communication easy.
  • Zoom
Google Hangouts is free or inexpensive, while Zoom does cost money. Zoom is better quality though and easier click to join, not all customers want to install Zoom.
I think it is sunsetting soon.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?

No

It's good for smaller organizations or quick internal phone calls. For larger organizations with stakeholder calls and more important calls, a more thorough solution is needed.

Google Hangouts (Classic) Feature Ratings

Answering rules
9
Call recording
9
Call screening
9
Video conferencing
9
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
10