Free and must have communication tool
July 25, 2021

Free and must have communication tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts (Classic)

In the last 15 months, Google Hangouts has become my personal favorite tool in my entire organization. With more than 80% workforce and departments working from home, the best go-to tool is Google Hangouts. It syncs with the calendar, sends timely reminders, the option to ping and sends DM. Being a marketing manager, I also need to interact a lot with external agencies, presentations, etc. All this has become so smooth with Google Hangouts. It feels like I am seating in my cabin and doing one-to-one interactions. I would heavily recommend this tool to everyone.
  • It can be accessed smoothly with laptops, mobile and desktops.
  • Easy to sync calendar, reminders, and set up meetings.
  • Not limited to internal users only. Mostly available with external vendors as well.
  • I wish more compatibility with other apps like Dropbox.
  • It is limited to typing only. If a voice message option can be added, that would make a lot of difference.
  • Auto settings to mute/unmute other users is recommended.
  • Mobility
  • Connectivity/accessibility across devised.
  • HD quality video call.
  • Provide almost 100% mobility during lock down.
Google Hangouts is by far the most practical and easy communication tool I have used. Skype sees lots of drop rate but never faced any such issue with Google Hangouts. Mobile accessibility is also easier with Google Hangouts.

Do you think Google Hangouts (Classic) delivers good value for the price?


Are you happy with Google Hangouts (Classic)'s feature set?


Did Google Hangouts (Classic) live up to sales and marketing promises?


Did implementation of Google Hangouts (Classic) go as expected?

I wasn't involved with the implementation phase

Would you buy Google Hangouts (Classic) again?


Best suited:
  • Boon in work from home scenarios.
  • Can be accessed even when traveling with mobile.
  • Mostly available for communication with external parties as it is widely used.

Less appropriate:
  • Cannot be customized as per the organization's need.
  • Less secure.

Google Hangouts (Classic) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Not Rated
Answering rules
Call recording
Call park
Not Rated
Call screening
Not Rated
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android