Google Pay Review
February 04, 2021

Google Pay Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Pay (formerly Google Wallet)

I need to transfer more than $5000/week and have been doing this for years with GooglePay. Now with the “upgrade” I can no longer do this. Stupid business decision and poor customer service from GooglePay
  • Poor customer service
  • Upgrade is a downgrade
  • Help center doesn’t provide help
  • Frustrating
  • New $5,000 per week limit is a bad business decision and is forcing me elsewhere
  • Help Center should be able to escalate to a supervisor

Do you think Google Pay delivers good value for the price?

No

Are you happy with Google Pay's feature set?

No

Did Google Pay live up to sales and marketing promises?

No

Did implementation of Google Pay go as expected?

No

Would you buy Google Pay again?

No

Upgrade is awful, “Help” Center is ineffective