No buyer protection
September 30, 2021

No buyer protection

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Pay (formerly Google Wallet)

Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and offers no payment protection at all. It is a little better than handing over cash for a purchase. If you run into problems you are immediately fobbed off to your bank or credit card provider. This is not made clear enough. I think the limitations of Google Pay need to be made clearer so people can make informed decisions about the risks of using GooglePay.
  • Convenient
  • Browsing integration
  • Payment Protection
  • Fraud checks
  • Reporting
  • Upfront risks and service limitations
  • Convenience
  • Overheads
  • Potential for loss through fraud
GooglePay appears similar but the seller charges no commission. On the downside, there is also no payment protection. So if a transaction goes wrong and it is paid directly from a bank account or via a debit card then you have no buyer protection. This is a significant risk when using GooglePay. PayPal has its own buyer protection.

Do you think Google Pay delivers good value for the price?

Not sure

Are you happy with Google Pay's feature set?


Did Google Pay live up to sales and marketing promises?


Did implementation of Google Pay go as expected?


Would you buy Google Pay again?


Fine for face-to-face transactions and purchases not likely to be returned or queried such as groceries, petrol, etc. Definitely not for larger purchases or ones requiring buyer protection.