Helps Us Understand
February 10, 2022

Helps Us Understand

Kari Jasinski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Google Surveys

We use Google Surveys in order to get an idea of how efficiently we are helping users solve their technology issues. This helps us improve our methods and save on time so that if needed we can work on other tasks. Google Surveys has been a huge help in getting us quick and useful feedback.
  • Organization.
  • User Friendliness.
  • Simple.
  • More customization.
  • User productivity (Positive).
  • User understanding (Positive).

Do you think Google Surveys delivers good value for the price?

Yes

Are you happy with Google Surveys's feature set?

Yes

Did Google Surveys live up to sales and marketing promises?

Yes

Did implementation of Google Surveys go as expected?

Yes

Would you buy Google Surveys again?

Yes

It has been incredibly easy to add in different types of questions for people to answer. The helps us get a broad understanding of how well we are helping end users solve their technical problems. In this way, Google Surveys has helped us increase and improve our productivity overall, which has been quite inspiring.
I actually have not had the chance or the need for support for Google Surveys.
Google has been useful when asking users how well we are helping them solve their technology issues, it also helps in determining if we are being friendly or prompt enough. One place where we found it was not so helpful is when we used it to ask users how comfortable they are with technology, there could have been more room for customization that may have helped people understand the questions.

Google Surveys Feature Ratings

Survey templates
8
Themes
10
Custom logo/branding
9
Changes to live survey
9
Question design help
8
Multiple question types
9
Survey logic flexibility
9
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
10
Compliance
10