Google Voice - Great Benefits, No Cost!
June 10, 2024

Google Voice - Great Benefits, No Cost!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

We use Google Voice for additional VOIP mobile numbers to avoid purchasing company phones and to avoid employees' giving out personal phone numbers to outside contacts, clients, vendors, etc. Google Voice enables additional communication while being a free service, so long as a person already has a device that Google Voice calls and texts can be routed to.

Pros

  • Free phone number
  • Free calls
  • Free messaging

Cons

  • Some connectivity issues in terms of not ringing a phone consisitently
  • Delays in texts on occasion
  • Makes communication more seamless
  • Allows people to have phone numbers that are separate from their personal phone number without buying a new device
  • Almost all benefit with no cost

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Google Voice is well suited to provide free phone numbers to working devices, and to provide free calling and texting services. Without a phone, Google Voice will still work on a computer or tablet, but its remote capabilities are much more limited unless a person is walking around checking his/her computer or tablet consistently.

Google Voice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
5
Answering rules
8
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
7
Audio conferencing
7
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
5
Mobile app for Android
5

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