Google Voice

Google Voice

Top Rated
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Score 7.8 out of 100
Top Rated
Google Voice

Overview

Recent Reviews

Just Use Google Voice

10 out of 10
July 20, 2021
We use Google Voice to communicate with our clients, keeping both text messages and voice calls in one location. We can also easily pass a …
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Hmmmm Yes and No

7 out of 10
April 15, 2021
We tried [Google Voice] for our callers in our call center. It worked great, did everything we needed it to do. Was easy to use, had the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Mobile app for Android (48)
    8.9
    89%
  • Call recording (50)
    8.5
    85%
  • Call screening (59)
    8.2
    82%
  • Message alerts (62)
    8.1
    81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starter

$10

Cloud
per user/per month

Standard

$20

Cloud
per user/per month

Premier

$30

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

What is Google Voice?
01:38
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Features Scorecard

Cloud PBX

6.7
67%

Call Management

7.7
77%

VoIP system collaboration

8.3
83%

Mobile apps

8.6
86%
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Product Details

What is Google Voice?

Google Voice provides smart voice calling to many compatible devices. Google Voice numbers work on smartphones and the web so you can place and receive calls from anywhere.

For companies with G Suite, Voice can be customized to fit the day-to-day workflow. Number assignment, porting, and billing are neatly consolidated in the G Suite Admin console. Google's powerful AI filters spam calls, transcribes voicemail automatically, and lets the user configure your PBX. Integrations with Hangouts Meet and Calendar, and focus on what's important.

With three plans, Google Voice is presented as scalable and instantly deployable — and globally — from anywhere.

Google Voice Video

What is Google Voice?

Google Voice Competitors

Google Voice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

RingCentral MVP and Microsoft Teams are common alternatives for Google Voice.

Reviewers rate Instant messaging highest, with a score of 9.4.

The most common users of Google Voice are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 70)
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Andrew Voirol | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • Worked well with iOS
  • Provided reasonably good transcription
  • Allowed for accurate caller identification
  • There has not been much innovation since the initial release.
  • It doesn't handle SMS well.
  • It does not natively integrate with CRM without legacy complication
  • It is not supported by Google as it once was
  • Call Recording is non-existent
  • Call-Tree or Virtual Auto-Attendant needs are not available
January 06, 2022

Google Voice at a glance

Arkadip Kundu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Assistance with voice technology
  • Voice assistance
  • Artificial intelligence technology with voice
  • Verbal communication
  • Delaying a split of a second of time to deliver messages.
  • Voice vibartion problem
  • Easy to understand assistant
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • My Google Voice calls come directly to my mobile phone and my computer.
  • Text messages can be sent to my Google Voice number and are forwarded to me as email messages.
  • Google Voice allows for direct client contact without a receptionist or assistant taking calls and relating messages.
  • Voicemail helps make sure I get my client's messages promptly when I’m not available.
  • Transcripts of voicemail messages are emailed to me allowing me to have a record of the message without keeping all of the recorded voicemail messages.
  • Voicemail transcripts are very helpful but the transcription is sometimes not as accurate as I’d like.
  • Some voicemail messages are unable to be transcribed.
  • Voicemail transcripts have my first name misspelled. It should be able to take the correct spelling from my account.
Roberto Abreu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy user interface
  • Integrated very well across my Google products such as Gmail
  • Exceptional call forwarding
  • I would love to see Google Voice become an independent service provider. It only works well if there is a phone number attached from the major telecom companies. Since it is VOIP it should work with simple internet not reliant on mobile USA carriers.
  • Google Voice should be able to receive voice calls directly from the app as it once did using Hangouts. Now calls must get forwarded if I am traveling out of the country.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Well designed apps
  • Good call quality
  • Excellent price
  • Interface changes often
  • Some features (like voicemail transcript editing) missing in latest version
  • UI has unused space on desktop
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Grants additional phone number that can be used on an existing device
  • Voicemail transcription
  • Voicemail access from email or browser
  • Occasionally it can be difficult to manage two different phone lines on one device, and new users may have difficulty switching between them.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The app is amazing.
  • Texting is also very easy through the app.
  • It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.
  • I think Google Voice needs to make it easier to purchase international calls.
  • I think it would be great if the text messages would link to your phone messages. Not just on the app.
April 15, 2021

Hmmmm Yes and No

Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Connects quickly with no real lag time
  • Easy to use and implement
  • Compatible with my calendar
  • Only room for improvement is that it is pricier than others. Kind of expensive compared to their competitors. Not bad for an individual but when you have 50 callers it gets really pricy.
Joshua Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • VOIP
  • Call Forwarding
  • Free Calls to US and Canada
  • Inexpensive calls to other international phone numbers
  • Texts and voicemails go to email and Google Voice app, they could go to my iPhone messaging and voicemail apps. Missed calls do show up in Phone app recent calls though.
  • Making it easier to purchase international calls. You have to add money in settings.
  • That's about it.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use
  • Can call almost any phone in the world
  • Available in all of the user's devices (phone, tablet, computer)
  • Good connectivity
  • Transcribes voicemail
  • US phone number only, there is no solution for other countries
  • A little expensive for one user
  • Call rates are high for some of the countries
  • Not available in all of the countries
JaCoby Marston, CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Its very affordable to use.
  • Do not have to give out your personal phone number ever again.
  • Would be nice for people to know if they are calling a Google Voice number.
  • Transcription could be improved.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • When you begin to send a message, and you put in that person's name, your whole prior conversation with them automatically fills in.
  • Enabled to have a large amount of saved contacts.
  • Once one selects a message, one is unable to mark that message as unread again.
  • There is no system for flagging messages to respond to them later, or as mentioned above, marking them as unread.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • You can use Voice as a voicemail for both a Google line and any lines you may have purchased elsewhere. It has visual voicemail, which is great.
  • Google Voice allows you to send texts either on a phone or desktop.
  • It’s free! Whether you’re an individual or a member of an organization, that’s always a plus.
  • The biggest (and maybe only) weakness Google Voice has is that there’s a cap on how many texts you can send in a 24 hour period, but there’s no warning that you’re approaching your limit.
Anthony Zurica | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Its biggest strength is flexibility. Google Voice offers free text messaging, and when clients can't reach us on the phone, they can text us.
  • HD quality sound using Google Voice. It is invaluable when your clients can hear you.
  • Ease of use is huge, there was literally no learning curve with the software and we were up and running within minutes.
  • Maybe have better collaboration with phone makers, the landline options are limited.
  • It could incorporate some call forwarding options that are easier to use.
  • Auto attendant options would be nice.
Joshua Melder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Integrates all your phone numbers into one accessible platform (and phone number).
  • Transcribes your voicemails to text messages that can be read while the messages are being delivered.
  • Google Voice saves your voicemails online as well.
  • Call flows and extensions are limited
  • Google Voice relies heavily on wi-fi, therefore, the sound quality is not as vibrant as other competitors.
  • User support / customer service could be much better.
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The separate phone number for work versus personal use.
  • Completely independent voicemail message and inbox.
  • The ability to answer calls and messages on the computer or mobile device.
  • An email version of the voicemail if one is left.
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Manage voice call and text message very well in the cloud.
  • A secure way to call a co-worker without using his personal phone number.
  • Sometimes you will need a good carrier coverage, otherwise, the calls won't enter or go out.
September 27, 2019

Try Google Voice

Kaleb-John Loo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Useful search functionality for voicemails and text.
  • Ability to forward texts and calls to existing phone number.
  • Very good call quality.
  • Some settings are not available in the latest version and you must access the legacy Google Voice to change them.
  • All area codes are not yet available.
  • Would be cool to have the ability to use mobile phone number as sender.
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