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Great Remote Desktop Software
December 01, 2022

Great Remote Desktop Software

TJ Gilmore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I used a competitor’s product for managing multiple remote PCs that was very expensive and had significant lag issues. After doing some research I came across GoTo and gave it a chance. Initially I expected less performance but to my surprise the software was much easier to use than the product I used previously.
  • Ease of use
  • Value
  • Consistent performance
  • Setup process could be improved somewhat with perhaps some better instructions but overall no complaints
  • Less time dealing with buggy software
  • More time focused on core business issues
  • Cost less than competitors
Easy to use and setup once you get past installing. Some opportunities to improve some of the language in the instructions but once you get up you don’t get multiple emails or have you account logged out for no reason and have to reset things like I didn’t with other products
It clearly has more functionality than I use but the stability and reliability are really the key for me. The cost and reliance are the biggest wins for me
Far superior in terms of use billing and every factor one would consider with maybe the exception of market penetration

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

If you need a Remote Desktop software and the free version of competitor products doesn’t work I would recommend trying this prior to subscribing to a premium version.