GoTo Resolve makes it easy to Solve IT support requests.
December 01, 2022

GoTo Resolve makes it easy to Solve IT support requests.

HECTOR CARDENAS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I support the CEO's home office laptop with direct access to confidential company documents.

Pros

  • Remote connection to offsite laptops
  • support remote printer management
  • support remote laptop software install or upgrades

Cons

  • Remote printers often become the default for the supported user, not easy to turn off
  • Client software update notification not urgent enough when client needs it to function correctly
  • saved time from actually traveling to offsite computer location
  • increased user confidence in support timely response
  • made it easy for support techs to manage offsite computers
Major features are intuitive, but not all, such as print defaults.
GoTo Resolve has made it easier to support high-level executives and saved employees lots of time, increased productivity.

Do you think LogMeIn Resolve delivers good value for the price?

Not sure

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

it's a great and quick way to connect remotely to an offsite laptop for easy tasks to take care of.
Not a great option to connect remotely when the laptop is in SLEEP mode.

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