Item: GoTo Resolve
Rating: 9
Author: HECTOR CARDENAS

Use Cases and Deployment Scope

I support the CEO's home office laptop with direct access to confidential company documents.

Pros and Cons

Remote connection to offsite laptops
support remote printer management
support remote laptop software install or upgrades

Remote printers often become the default for the supported user, not easy to turn off
Client software update notification not urgent enough when client needs it to function correctly

Return on Investment

saved time from actually traveling to offsite computer location
increased user confidence in support timely response
made it easy for support techs to manage offsite computers

Usability

Major features are intuitive, but not all, such as print defaults.

All in One Platform

GoTo Resolve has made it easier to support high-level executives and saved employees lots of time, increased productivity.

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Not sure

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Other Software Used

TeamViewer

Likelihood to Recommend

it's a great and quick way to connect remotely to an offsite laptop for easy tasks to take care of.
Not a great option to connect remotely when the laptop is in SLEEP mode.

GoTo Resolve makes it easy to Solve IT support requests.

Overall Satisfaction with GoTo Resolve