Item: LogMeIn Resolve
Rating: 9
Author: Brandon Morehouse

Overall Satisfaction with GoTo Resolve

Use Cases and Deployment Scope

We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.

Pros and Cons

Pros

Remote Support
The ability to send files via file manager
Remote execution

Cons

The ability to save your settings such as sorting the devices alphabetically.
Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.

Return on Investment

We have jobsites all over the world and our end user's PC's do not have local admin rights which means they have to contact IT in order to install/update programs or other admin related functions. Being able to remote into someone's PC that is thousands of miles away is awesome!

Usability

The console is easy to use and you're able to connect right away to remote PC's.

All in One Platform

We have not used the ticketing portion of Resolve, but the remote execution has worked great.

Key Insights

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Likelihood to Recommend

Resolve works great for most of our situations when needing to remote into a user's PC. The response is fast and allows us to get the job done. The only issues we have encountered is if the end user's network connection is very poor then it's almost impossible to connect to their PC with Resolve.

LogMeIn Resolve Feature Ratings

Comments

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GoTo Resolve Gets The Job Done