GoTo Resolve Gets The Job Done
April 27, 2023
GoTo Resolve Gets The Job Done
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.
- Remote Support
- The ability to send files via file manager
- Remote execution
- The ability to save your settings such as sorting the devices alphabetically.
- Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.
- We have jobsites all over the world and our end user's PC's do not have local admin rights which means they have to contact IT in order to install/update programs or other admin related functions. Being able to remote into someone's PC that is thousands of miles away is awesome!
We have not used the ticketing portion of Resolve, but the remote execution has worked great.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
Yes
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes