Great Product Features, could use improvements in resource consumption
April 27, 2023

Great Product Features, could use improvements in resource consumption

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use this product to do end-user support for our organization that is spread out across multiple locations. Great tool to quickly do installs, troubleshooting, and even some PC inventory management. You can see CPU usage and file folder structure without taking up the remote control in the machine. Very flexible solution.

Pros

  • Remote Support
  • Computer Management

Cons

  • Very high CPU usage
  • Saves money on travel and time to access PCs
Very easy to use. Only downside is troublesome CPU usage. Can slow your computer down to crawl at times as support.
Greatly improved flexibility and support
Only ever used the former version - Go To Assist, which had less features, but was MUCH friendlier to run on your PC

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Great for supporting remote or work from home users, provided you have a mid to high-end system that will keep up with it.

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