Great remote support software at a great price
May 22, 2023

Great remote support software at a great price

Ryan Mouser | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I use GoTo Resolve for remote support of our employees computers and mobile devices. I also use it to gather useful information from a PC with the client installed.

Pros

  • Remote Support
  • Unattended access
  • System information gathering

Cons

  • Unattended access does not always work
  • Remote installation of software
  • Desktop Client is not reliable
  • GoTo Resolved has saved us time help users solve problems remotely
  • GoTo Resolve has saved us time on fixing PC without having to ship them
  • GoTo Resolve helped us troubleshoot performance issues with the monitor
GoTo Resolve is easy to use and is easy to talk the end user through getting connected.
GoTo Resolve has had a positive impact on our company with the remote support portion of the software. It is easy to use and easy to get connected to our end users PCs.
GoTo Resolve has a better unattended access setup and with the client you can gather information about a PC.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

PDQ Deploy & Inventory, Microsoft Teams, Google Workspace
GoTo Resolve is great for remote support as it is easy to use and easy for the end users to get connected. It is well suited for a small environments and smaller companies. It is not as well suited for lager enterprise environments.

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