Item: GoTo Resolve
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

It helps with our IT team and the fact we can remote access it rather than being on our computer so we can access from outside the office and without our work computers, this is beneficial as we can help when outside of working hours and when we're outside of the office for a quick fix

Pros and Cons

Remote access
Remote support
Helpdesk

Return on Investment

Improved time resolution
Agent productivity from remote connection

Usability

I gave it this rating as this software is easy to navigate and use. Multiple people can use it, there's also the help desk who are very supportive and it's easy to look for instructions when using anything on this software.

All in One Platform

It's easy to navigate with the ticket system as then we can allocate tickets to the relevant people, making it easier to resolve the tickets

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Resolve again?

Yes

Likelihood to Recommend

There's only good scenarios, so when we're away from our working Laptop, we can remote access the software and help. Or when we need remote support, we can use this to help others. When struggling there is the help desk which is very supportive and we always get our problems resolved rapidly in which we can carry on supporting others.

Great Software, would recommend!

Overall Satisfaction with GoTo Resolve