Training your workforce, look no further, but there are some caveats...
December 13, 2023

Training your workforce, look no further, but there are some caveats...

Ricardo G Lopes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

Giving classes to New Interpreters.Ensure message consistency to all trainees, avoiding providing the wrong documents, avoiding presence of unexpected participants.Use Case for all languages but Spanish.Central control of all schedule so not having unexpected trainer entries with no authorization.Libraries being managed centrally, avoid uploading documents without prior approval.

Pros

  • Provide documentation to all participants in no time.
  • Provide common scripts for the training session
  • Dynamic insertion / removal of new trainees
  • Single Sign on for many GoTo apps

Cons

  • Some settings set the day before, do not hold the next day.
  • Software upgrades are not consistent throughout the platform. Hope they are doing better now.
  • Camera Settings is one of the low points. It is such an inconvenience when you have a class of 30 or more, where everyone is just waiting for the trainer to manage the Camera manufacturer control and GoTo controls.
  • The application manuals should have more YouTube / Rumble tutorials. Help categorization is a bit confusing.
  • The training module did not offer a feature to present YouTube video with audio so you need to move your headset close to the laptop speaker.
  • Definitely the functionality is a plus ensuring trainers have a more consistent performance.
  • Documents upload and download is a plus. Library is excellent.
Technical Consistency throughout the product is an issue, and they could not fix it in more than one year.
But, again, the business functionality is excellent, making the trainer forget about the technical issues.
Overall, I believe the company has a winner, but they need to put more resources into testing and hear more of the Voice Of the Customer.
Based on my point of view and others in the company, the product has a positive impact. New releases are not well documented, the manuals are confusing, and the format is outdated. Again, I think that the company has a winning product; they just need to put more focus on details.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Resolve again?

Yes

It is very appropriate for training (former GoTo Training) and for presentations to a team (GoTo Meeting). I am aware that the company is trying hard to have the same look and feel of the several products into a consolidated one, but it is not there yet. The application manuals should have more YouTube / Rumbler tutorials. This would improve the Help, which is a bit confusing.

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