A Go-to Software!!
December 13, 2023

A Go-to Software!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

GoTo Resolve provides Remote access support to users, for off site devices. GoTo Resolve helps to securely transfer files from devices. It is easy to use and helps in assisting users virtually, incase of any issues. GoTo Resolve has a very important feature of running multiple session at the same time. I personally liked the portal experience as well.
  • Remote connect
  • Monitoring
  • Screen sharing
  • Central dashboard
  • Mobile connectivity support
  • Reduce subscription cost
  • Random black screens
  • Remote support to access machine from anywhere
  • Save time with automated tasks
  • Security via multifactor authentication
GoTo Resolve UI portal is simple to use and could be managed by IT teams without prior knowledge.
GoTo Resolve lags when internet connectivity takes a hit.
Helped the team a lot during pandemic. IT support used GoTo Resolve fairly well for fixing issues with remote connectivity and software malfunctions.
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

GoTo Resolve helps in reducing the support time for IT staff to resolve issues, since it can be done virtually via a simple session.
GoTo Resolve is easy to use and offers a central dashboard for monitoring the remote session from a single portal.
GoTo Resolve helps in task management processes and also automate workflows.

GoTo Resolve Feature Ratings

Patch Management
9
Attended device access
9
Unattended device access
8
Mobile device access
7
Virtual device access
8
Multiple-display support
9
Multiple concurrent sessions
9