GoTo Resolve - Good Basic Product for the money
September 04, 2024
GoTo Resolve - Good Basic Product for the money
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We used it as a Help Desk ticketing system and remote control software for our service desk to assist end users. It allows centralized support center to best assist our users
Pros
- We use it to remotely access a computer
- easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.
- The customizable ticketing system and real-time reporting are excellent features.
Cons
- The user interface could use some improvement to make it more intuitive
- limited phone support capabilities.
- limited reporting and analytics options.
- The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs
- Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options
- the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues
I have been using GoTo Resolve to provide technical support to my end users and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool.
- ServiceNow Customer Service Management and Cherwell Service Management (discontinued)
GoTo resolve is less costly but not as feature based.
Do you think LogMeIn Resolve delivers good value for the price?
Yes
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Resolve go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Resolve again?
Yes
Comments
Please log in to join the conversation