Efficient and Customizable All-in-One Support Solution: A Review of GoTo Resolve
May 09, 2023
Efficient and Customizable All-in-One Support Solution: A Review of GoTo Resolve
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
Our company uses Goto Resolve as a centralized platform to manage our customer support operations. The platform enables us to receive customer inquiries from various channels, such as email, chat, and social media, and consolidate them in one place. Our customer support team can then access the inquiries and respond to them in a timely and efficient manner using the platform's ticketing system. Goto Resolve also provides a knowledge base feature, which can help reduce the number of inquiries by providing our customers with helpful articles and answers to common questions. The platform's analytics and reporting capabilities allow us to track the performance of our customer support team and identify areas for improvement.
- Streamlined Ticketing System: Goto Resolve makes it easy to categorize and prioritize tickets, assign them to the appropriate team member, and track their progress.
- Customizable Workflows: Goto Resolve allows businesses to customize their workflows to fit their specific needs
- User Interface Customization: While Goto Resolve's interface is user-friendly, it has limited customization options.
- Mobile App: Goto Resolve doesn't have a dedicated mobile app, which can be inconvenient for users who need to access the platform on the go.
- Custom Reporting: While Goto Resolve offers various reports, it lacks the ability to create custom reports.
- Improved Time to Resolution: Goto Resolve's streamlined ticketing system has helped us resolve customer inquiries faster. The platform's automation capabilities and knowledge base allows us respond to customer inquiries quickly and accurately, reducing overall resolution time.
- Increased Agent Productivity: Goto Resolve's user-friendly interface and customizable workflows has allowed us to optimize our support operations and increase agent productivity. The platform's analytics and reporting features provides insights into agent performance and help us identify areas for improvement.
- Cost Savings: Goto Resolve's cloud-based platform enabled us to save on IT infrastructure costs. The platform's omnichannel support has consolidated our support tools, reducing overall costs.
Goto Resolve's all-in-one system has better allowed our business streamline our support operations by consolidating our support tools into a single platform. The platform's omnichannel support, device management, and remote access capabilities allows us to respond to customer inquiries quickly and efficiently, thus saving us money in the long-term.
Do you think GoTo Resolve delivers good value for the price?
Yes
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes