April 05, 2017
Score 10 out of 10
Overall Satisfaction with GoToAssist
Gotoassist is being used across the whole business. We provide IT support for about 100 and users at multiple businesses. We really enjoyed the instant access we can achieve to the user's workstation to provide support for our customers. We are able to group our customers by their individual business. This makes it easy to locate a user's computer when deployed to close to 100 client PCs.
- Provide instant access with the unattended support.
- Gives you the ability to record a support session.
- For all the features you get, you cannot beat the price per month.
- The built-in chat window is a little clunky.
- The unattended support Window keeps popping up after you finish a support session.
- Before gotoassist I had to either use a terminal server and piggy back from that server to their machine or coming to the office. Now I'm able to supply support within seconds.