GoToAssist Rocks
Julian Volpe profile photo
April 05, 2017

GoToAssist Rocks

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToAssist

Gotoassist is being used across the whole business. We provide IT support for about 100 and users at multiple businesses. We really enjoyed the instant access we can achieve to the user's workstation to provide support for our customers. We are able to group our customers by their individual business. This makes it easy to locate a user's computer when deployed to close to 100 client PCs.
  • Provide instant access with the unattended support.
  • Gives you the ability to record a support session.
  • For all the features you get, you cannot beat the price per month.
  • The built-in chat window is a little clunky.
  • The unattended support Window keeps popping up after you finish a support session.
  • Before gotoassist I had to either use a terminal server and piggy back from that server to their machine or coming to the office. Now I'm able to supply support within seconds.
The interface and costs are much better with gotoassist.
I can receive a work order and within seconds be connected to the end-users machine and fixing their issue. This is unbelievably valuable in today's age where instant gratification is the norm.

RescueAssist Feature Ratings

Screen sharing
9
File transfer
6
Instant message
2
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
8
Session record
9
Annotations
7
Multi-platform remote control
6