Save Big On IT Travel Expenses With GoToAssist
March 01, 2017
Save Big On IT Travel Expenses With GoToAssist
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToAssist
I am the sole user of GoToAssist in our company. As a large project construction company, we do work all around the country. I support each of our employees with their IT needs. If they are not able to come see me in office, or they are at a location where I cannot get to them (out of state or a few hours away), I am able to use GoToAssist to take remote control of their computer, and try to help them troubleshoot their issue. Also, I am able to use it to remotely set up computers for new employees, or when an employee needs a new computer.
- Allows to have unattended access when someone is not able to be on the other end of their computer if I need to connect.
- It allows you to save passwords for computers if you need access later.
- It allows you to send signals to computers that may be in sleep mode and allows you to wake them up to gain access.
- Has an app for smart phones and tablets that allows me to have full access to remote control, just as if I was at my actual workstation.
- Not sure if it is just our plan, or if it is a part of just how GoToAssist works, but I cannot have more than 100 unattended computers set up on my account at any given time. This also creates issues where I am unable to get admin access to the computer if I run out of users.
- I have had few issues where I try to send a connection link to a end user for me to remote in, and it just doesn't load. GoToAssist has said there have been Windows patches that cause these issues. They always fix them rather quickly.
- This product has saved on drive time and travel expenses for our company. I am also able to get more workers up and running in a given time period, because I can work on multiple computers at once, from all different locations.
TeamViewer is pretty good. It has a few less controls overall, but it works. While it is easy to use, there are a few extra steps needed to get a user installed and set up for me to use. It also has unattended access, which is always a plus. The main portal for GoToAssist just looks cleaner and easier to navigate than TeamViewer.