GoToAssist is too expensive
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January 18, 2018

GoToAssist is too expensive

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToAssist

I mainly use GoToAssist to help technicians connect remotely to provide remote assistance.
  • Remote Assistance
  • Session Tracking and Delegation for large teams
  • Quick connectins with Chat when it works
  • UAC
  • Standard permission Users can't initiate a connection
  • High Cost
  • Gotoassist was too expensive for the amount of times we needed to use it
  • Gotoassist was impossible to use when the end user wasn't a computer administrator
  • We stopped using gotoassist for a cheaper feature rich support tool
Overpriced and expensive. Ultimately we left GoToAssist for a competitor.
In a larger corporate environment for larger organizations requiring daily remote assistance tools, gotoassist might be a good fit. However, for smaller companies, there are better alternatives for less money.

RescueAssist Feature Ratings

Screen sharing
7
File transfer
8
Instant message
9
Over-the-Internet remote session
7
Remote management of servers & workstations
7
Centralized management dashboard
8
Session record
9
Annotations
7