They need to improve their customer service.
April 20, 2020

They need to improve their customer service.

Maria Mar | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

I use GoToMeeting across the whole organization for weekly catch-up meetings with the team.

Pros

  • Secure

Cons

  • Customer service
  • Not able to use it or make any changes, so I can't comment
Getting better service for free
I needed lots of support when I was setting up our GoToMeeting account. When you try to make some changes you are faced with recorded messages--impossible to speak with their customer team. I waited for more than 40 minutes on two different occasions. Very frustrating. I am paying for a service that Zoom provides for free.

GoTo Meeting Feature Ratings

4.0
High quality audio
1
High quality video
4
Low bandwidth requirements
4
Mobile support
7
Screen Sharing ()
Not Rated
6.2
Calendar integration
10
Meeting initiation
10
Integrates with social media
9
Record meetings / events
1
Slideshows
1
2.0
Live chat
2
Audience polling
2
Q&A
2
2.0
User authentication
2
Participant roles & permissions
2
Confidential attendee list
2
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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