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Helpful and useful basic social media tool
November 08, 2013

Helpful and useful basic social media tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction

  • Recurring tweets.
  • Scheduling tweets.
  • Posting to multiple accounts.
  • Editing tweets.
  • Finding scheduled tweets.
  • Recurring tweets every hour instead of every day.
  • Increased employee efficiency.
  • Increased brand awareness.
  • Increased brand exposure.
The pro version is cheap. It is relatively easy to use. The recurring tweets are very helpful and not many other services offer that. It is worth paying the monthly price for this feature alone.
Are you looking for basic social media management? Do you have several social media accounts that you manage? Are you looking to save time while managing your social media? Gremln helps to make managing social media easier and more efficient. The pro version has great value and I would recommend it for someone on a tight social media marketing budget.

Product Usage

8 - Marketing and public relations.
3 - Marketing and Public Relations.
  • Creating awareness for upcoming events.
  • Informing clients about what is going on with the company.
  • Sharing relevant articles and information.
  • Reminders for people to come to an event.
  • Promote friend's information and events.
  • Share new information about the company.
  • Promote articles for clients.
  • Share articles about friends of the business.
  • Live-tweets at events.

Evaluation and Selection

Yes - Hootsuite. It didn't have the recurring tweet feature that we needed.
The recurring tweet feature.
  • Price
  • Product Features
  • Prior Experience with the Product
The price was worth the value.
Longer trial period for each level.

Implementation

Be patient. Identify what you want to know how to do first and learn the basic functions then move onto the more complex features.
  • Implemented in-house
  • learning how to use the service
  • training employees how to use it
  • figuring out how to analyze the data

Training

  • Self-taught
Yes. I would recommend this approach to others.

Configuration

I believe it is just right for this type of product.
No - we have not done any customization to the interface
No - we have not done any custom code

Support

The were attentive to my needs but I had and responded in a timely manner.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
My tweets weren't posting correctly and I was getting frustrated bu the Gremln support team show me what to do and I was able to post correctly after that.

Usability

The basic functions are easy to use but when you get to the more detail functions it gets more difficult.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • schedule posting
  • recurring posting
  • posting on multiple accounts
  • using the analytics
  • reading the data from posts
  • find and editing a scheduled post

Reliability

The product delivers what it says it will and is useful for making your time more efficient.
The product worked when needed and never gave us any problems.
The product did what it said it would and even the more complex parts of the program we eventually got working.