Overall Satisfaction with Groove
Groove is used across the organization. It helps streamline notes and documentation for clients in Salesforce, to help provide a more comprehensive and cohesive timeline of conversations and events for each client you interact with. The various options available to create templates and the ease of accessing when composing a new email helps provide clients with information seamlessly. The "schedule a meeting with me" function is a great way for clients to schedule a call or meeting by simply clicking a link. Groove is a great tool to be used with Salesforce and to track the success of email interactions.
- Provides tools to allow clients to easily schedule appointments with you.
- Helps streamline the creation and access of various types templates.
- Keeps a comprehensive report of which client interactions yield the best results.
- The email tracking needs to differentiate better between who is sending which email in Salesforce.
- Groove has to be reinstalled regularly with my company email, to reduce that significantly or to completely correct that would be a great help.
- When you create email templates with attached documents for that specific email, the attachments translate as links to the documents when they are eventually sent to clients. This is a small problem to an otherwise great feature.
- Allowed me to fine tune my client interactions so they are more successful.
- Allowed me to interact with three times the amount of clients.
- Provides the knowledge of what time the is best to reach out to clients.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes