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Until we got Groove, I never knew I could be so productive!!
July 02, 2020

Until we got Groove, I never knew I could be so productive!!

Naomi Baily | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We are currently using it to help us automate our Business Development campaigns, increase productivity by syncing our Salesforce and Gmail activity and generally helping us keep everything up to date, running smoothly and automated. Our entire New Business sales team uses this in particular because of how effective it makes us as a unit when it comes to business development. It has reduced wastage, inefficiencies, non-targeted email, and lack of alignment between what we are doing with our customers and what we are uploading to Salesforce. Also, it allows you to set tasks and reminders on every email which means nothing slips through the cracks! It's incredibly easy to use, the Customer Support team are super responsive and we are pretty lucky to have software like Groove within our company.

  • Sends mass customised email campaigns.
  • Builds synchronicity between my inbox and the information I have in Salesforce.
  • Setting reminders up so I never miss a followup.
  • Scheduling emails and sending calendar links to clients with a click of a button.
  • The UX could be a little prettier!
  • It would be great if the in-app gmail app was easier to customise.
  • ROI = ROT (Return on time) It has given my hours back in my day for revenue generating activities.
  • We have set up an automated campaign for our eCommerce process allowing us to have a tech touch only process saving more time.
None - Groove was our first!
Quick - Clear and always there to offer support, not that I've needed it much!

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

I have created multiple campaigns for my customers old, new, returning, and trusted Groove to send them all well-formatted, customized, and timed.

Sometimes, you still need to customize your emails and step away from the easy world of automation.

I think it's pretty appropriate for most actions and really helped me through COVID getting the right messages to the right people in a timely fashion.