If you ever listen to a review, EVER, stay away from Gusto and save yourself.
March 23, 2022
If you ever listen to a review, EVER, stay away from Gusto and save yourself.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
I use Gusto for all my payroll, HR, onboarding, and tax filing + compliance. I started with them in 2021 after switching from an old payroll service. I heard it was an easy-to-use system with better customer service (including phone customer service). I needed something that would allow me to manage both employees and independent contractors, and that would be diligent about filing our NYS forms for proper compliance, and end-of-year forms.
- The payroll is simple and concise.
- Their customer service is abysmal. Beyond abysmal. Something from a horror movie.
- Their on-boarding was bungled so badly it has take 5 months to fix it.
- There is no customer service for tax support. None. Only an anonymous email that no one responds to.
- Their "supervisors" don't speak on the phone. Only a call center. So if the supervisor you get stuck with doesn't respond, or basically disappears, you're out of luck.
- I cannot stress the negative impact. Hours and hours are not just wasted times, but costly mistakes.
- Angry employees, missing money -- to the tune of four figures.
- Incorrectly filed forms with NYS, now waiting on refund money for incorrect tax forms that are stated to take up to 8 weeks.
- Had to ask for a tax filing extension since we still don't have our 1099s filed.
Do you think Gusto delivers good value for the price?
No
Are you happy with Gusto's feature set?
No
Did Gusto live up to sales and marketing promises?
No
Did implementation of Gusto go as expected?
No
Would you buy Gusto again?
No