Gusto top notch customer support and design
January 27, 2025

Gusto top notch customer support and design

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I found Gusto's customer support to be phenomenal, providing essential context around taxes and requirements for my startup. However, clearer guidance on paystub payment criteria, especially for yearly versus split payments, would be beneficial.

Pros

  • Customer Support
  • Topic Knowledge Expertise
  • Interface Design
  • Communication on State and Federal deadlines

Cons

  • Clarity of tasks within paystub/pay
  • reduce time on getting to the root of my problem and resolving it
great design. simple, to the point, and user friendly

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Customer support always on top and able to provide educational and judgement free help

Gusto Feature Ratings

Payroll Management
5.6
Pay calculation
5
Benefit plan administration
6
Direct deposit files
7
Salary revision and increment management
5
Reimbursement management
5

Comments

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