Easy peasy biometric security
January 10, 2020

Easy peasy biometric security

Matt Fehnel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HID DigitalPersona (formerly Crossmatch)

We have used Digital Persona for almost a decade to manage security across our organization. We have found that the ability to integrate it into our Active Directory as well as industry-specific applications has allowed us to up our security, lessen support with respect to forgotten passwords, and worry less about shared passwords or allowing access to forbidden applications.
  • Strong passwords without increasing support load on IT Staff.
  • Flexible password requirements for different levels of authentication.
  • Doesn't integrate easily with all browsers.
  • Would like more biometric functionalities (facial recognition, etc.).
Using biometric access for all of our applications, including field personnel has allowed us to be more open and flexible with the amount of customer information we are comfortable allowing our outside personnel to have access to whenever they are outside the organization's firewall. The ability to manage passwords for multiple purposes with a single tool has greatly decreased the amount of time IT staff has had to spend resetting and managing passwords and security.
Active Directory integration has been key for us especially since we have converted to Office 365 integration and begun to utilize more cloud-based applications. This integration has allowed us to use Digital Persona as a "one-stop-shop" for employee security management across so many additional platforms.
We use DigitalPersona for Windows login, Office 365 management, legacy SCADA applications, AWS, in-house built Java-based applications, mobile device application management, and too many browser-based logins to count.
  • Lower downtime for password reset
  • Lower support costs and burden for IT staff for "what's my password" questions.
We have been using DigitalPersona for so long I honestly can't remember what other applications we considered. We have been happy with the application for so long that I haven't seen any need to research other solutions.
It works very well with a stable workforce with low to moderate turnover. Although user setup is relatively streamlined, Digital Persona wouldn't be nearly as effective in an environment with high turnover or many independent contractors requiring access to different applications and environments inside of the organization.