Overall Satisfaction with Higher Logic
- Ability to access Higher Logic through all platforms. Our members can access the Higher Logic community anywhere or using their preferred method of device.
- Continually updating software from user feedback. Higher Logic is continually updating their software product using their customers' suggestions. Not only do their updates reflect their users suggestions but it is done quickly, sometimes within hours.
- Customer support response time and intelligent employees. Higher Logic's support is fantastic. We have always received quick responses and Higher Logic's employees are intelligent and go above and beyond to resolve your support case.
- Higher Logic's own user community is very active and also provides great support and interesting ideas. The community members, themselves are creative thinkers so there are many avenues available to overcome obstacles, solve problems, or just get good ideas. Higher Logic employees are also very active on the user community website daily interacting with Higher Logic users in a positive and creative way.
- Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
- The Higher Logic product is one of our most important benefits for our members whether they are active or passive on the sight. It increases member retention and initiates new joins.
Do you integrate with our data base so that members can be automatically brought over?
Can you facilitate single sign on?
What level of IT support do I need to provide before and after the deployment of Higher Logic?
What is the largest and smallest number of users on your Higher Logic sites?
Do you provide ongoing technical support?