Higher Logic is a win-win for you and your members
May 26, 2015

Higher Logic is a win-win for you and your members

Shannon Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Community Platform

Overall Satisfaction with Higher Logic

We use Higher Logic as a social CRM platform and connected community. Our organization is a national, web-bsaed, not-for-profit nursing association, and we needed a way to connect our members. Through our connected community, provided by Higher Logic, we now have a robust platform for members to search for one another, discuss questions and help each other out, create profiles to showcase their accomplishments, and share valuable resources with one another. We simply wouldn't be able to provide this kind of social environment without Higher Logic's help.

Not only does our connected community provide value and benefit to our members, it also benefits our association. We use the platform for community groups for our Board of Directors, volunteer groups, staff group, and expert panels to discuss and share with one another.
  • Higher Logic listens to their clients needs and continually improves services and offering based on customer feedback to meet our needs.
  • The support I receive is fast, accurate, and reliable.
  • They are a great group of people with bright minds and creative ideas, and treat you like a friend who wants you to succeed.
  • They really care about your success, and when you aren't completely satisfied, they do something about it.
  • Some people are not as tech-savvy as Higher Logic staff and other clients, making it challenging to always keep pace with others.
  • We saw an engagement increase of over 300% in just one year.
  • Higher Logic helped us integrate our educational offerings into the community setting, adding benefit and value to attending/enrolling.
  • Our connected community helped us to streamline communications by creating event-based discussion groups. For example, we have a community just for conference attendees to help prepare and plan for their trip to conferences.
  • Higher Logic was instrumental in helping us educate our members on how to use the community.
1. What is your primary need/goal you want to fulfill?
2. Are your current members/clients using something less sophisticated, such as Facebook groups, to meet this need currently, or would you be introducing this as a brand new feature?
3. Are your members/clients shy/outgoing?
4. What is your budget and what elements might you be interested in? (App, mentoring program, discussion groups, etc.)
5. What is your client/member demographic?