Higher Logic is #1
Anonymous | TrustRadius Reviewer
Updated April 20, 2018

Higher Logic is #1

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Higher Logic

Higher Logic is the provider of our online community and our volunteer management system. They are by far are one of the best vendors that we utilize. Their support staff and leadership is top notch. I trust the company and the direction the company is headed in.
  • Customer support is reactive and communicates well.
  • Sales team does a great job in providing opportunities to utilize more of their product offerings.
  • R&D is always ahead of expectations.
  • My only concern about the vendor is the speed at which they are growing.
  • Higher Logic has a huge impact on our association. As a membership organization our membership engagement is very important.
  • Through their activity synch they help us meet our strategic agenda for member retention.
Higher Logic is the premier vendor for online community management. They offer a great product, that when needed they support their customers, and provide opportunities for their clients to grow with their offerings.

Using Higher Logic

90 - Membership, Marketing, Events, Accreditation, Volunteers, Sponsorship and Exhibits.
I support it as database administrator and oversee integrations. We have staff that support HL as system administrators. They manage groups/committees within our community and provide end user support as needed. Additionally we have individuals that add or prompt content and discussions.
  • Affinity Group Participation
  • Activity Synch for our member engagement scoring
  • Event Participation engagement and materials presentation
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.

Using Higher Logic

It is a very easy, intuitive system to use. Both as an internal administrator and also as an external user.
ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • For internal users, staff, it is easy to set up a community and manage groups and content
  • For external users, it is very simple to log in and navigate the platform
Yes - It works very well. We also link it to our event mobile app.