Solid Product with Plenty of Options to Utilize
Anonymous | TrustRadius Reviewer
November 12, 2018

Solid Product with Plenty of Options to Utilize

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Higher Logic

It is being used by about 1/4 of our organization internally and a large portion of our members externally.
  • Holding their annual conference for the users; the Higher Logic User Group Super Forum. It's a great way to meet some of the people you've interacted with online or over the phone and get to the bottom of problems you're having in a relatively short amount of time.
  • The online community onboarding program has been particularly helpful for me so far, while a different use than is typical, I'm new to the platform and needed extensive training to learn about and improve our site.
  • Utilizing automation rules to make me feel engaged in their HUG community and encourage my participation.
  • The support ticketing system has an outrageous number of options that make it almost impossible to figure out what I'm supposed to input every time I experience an issue with the platform, which causes further frustration for fear of not knowing if you are sending your concern to the wrong place.
  • When moving around pieces of information on an individual's profile it automatically moves that piece to the top of the section you are working in, leading to tedious reordering or demographic pieces.
  • You have to copy/paste sections when trying to edit navigation of your pages instead of a simple, intuitive drag & drop. They claim to be changing this soon.
  • It has overall been positive and will continue to be positive the more I learn about what it has to offer.
The Higher Logic platform is very well suited for an association.