HipChat has improved the collaboration and communication in our R&D team
Updated July 24, 2016

HipChat has improved the collaboration and communication in our R&D team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Our engineering team is somewhat dispersed geographically. We use HipChat as a multi-user chat for daily ongoing work on various systems. For example, our DevOps team notifies us through HipChat when a service is down. We make limited use of rooms to allow subsets of the organization to communicate in real time without having to disturb those that don't need or want to be a part of that room's discussions.
  • The UI is mostly intuitive and easy to use. If you've used any chat tool you'll have no trouble with HipChat's basic features.
  • The ability to create rooms of users is helpful. For example, UI designers, DevOps engineers, and QA testers can communicate without disturbing members of other teams.
  • Using @names in messages makes it easy to notify individuals or groups that an important message was sent. For example, @all notifies all users in the room, and if they are not online at the time the message is sent, they receive an email. @here is similar to @all, but it just notifies everyone online.
  • The integration with Jira is easy and nearly seamless.
  • HipChat enables use to use and create emoji-like icons, but they are so small as to be almost unusable.
  • While text chat has been reliable and easy to use, I have had some difficulty with voice chat.
I was not involved in the decision to implement HipChat, but I have appreciated that decision.
We have a small team of engineers (~20 people), and the tool works very well for us. I imagine the tool would require much more management with a larger organization.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Not Rated
Video files
Audio files
Access control
Not Rated
Advanced security features
Not Rated

Using HipChat

HipChat was used almost exclusively by the Research and Development organization at my company, including DevOps, Quality Assurance, UI design and development, back end development, and documentation. Additionally, some people Product Management used HipChat.

HipChat Implementation

I was not involved with the implementation of HipChat.
  • I was not personally involved in the implementation. From my perspective, however, it seemed to go smoothly since the time from decision to production was very short.