HipChat is a solid option for real time communication for today's virtual teams
July 22, 2016

HipChat is a solid option for real time communication for today's virtual teams

Charlie Chauvin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We have a team of about 15-20 employees. HipChat has been super helpful to keep everyone instantly connected. We also have a work from home option on Friday. HipChat is extremely important from everything to quick questions to aiding as an additional conversation stream while on conference calls. It's a must to keep us connected in real time. I also love that fact that on a Mac you can drop in your screen grabs from your clip board. It saves tons of time when trying to get a point across.
  • HipChat allows you to quickly see who is online on your team.
  • Sharing screen grabs, links and files is a breeze. Saves a ton of time.
  • Fun icons are a nice way to add humor to your daily conversations.
  • You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
  • Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
  • There is not an option to share screens if a problem arises that is bigger than text communication.
HipChat stacks up really well against Slack. Many of the same features, look and feel and performance. Although we have about half of us on Mac and half on PC and several times we hear complaints of the desktop app not connecting soon after updates are released. Slack also feels more feature rich and offers a few more options like screen sharing and the option to tag/mention/alert users in a conversation that they weren't originally in.
Hip chat is great for immediate communication. It throughly met our needs for a long time and allowed us to stay really closely connected. The only reason we've been looking for a better solution is because we work with custom web development where we have several teams that evolve and change regularly. We need the flexibility to add a person to a conversation as needed. Additionally, we've seen other services that offer screen sharing. This has become extremely important as we are moving towards being a virtual office and need to be able to have virtual assistance when someone is not physically able to walk over to your desk.

HipChat (discontinued) Feature Ratings

Mobile Access
Integrates with GoToMeeting
Not Rated
Video files
Audio files
Access control
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated