Looking for a Chat client that doesn't work? Look no further! Hip Chat!
June 02, 2016

Looking for a Chat client that doesn't work? Look no further! Hip Chat!

Matt Fleming | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

If HipChat would stay functioning consistently, either via the web portal or the desktop app, we wouldn't be considering other options to leave Hip Chat. Unfortunately, it's just not reliable.

Pros

  • App integration
  • Intuitive UX
  • Cheap

Cons

  • Uptime - It goes down on a regular basis, sometimes multiple times a day.
  • Emoticons and GIf integration are too small.
Slack is far more reliable, although the desktop app has issues sometimes. But Slack is much more expensive.
If you want to pay for a tool that is unreliable, Hip Chat is the answer. The UX is pretty good and they're inexpensive, which is great! But if I can't trust the tool to work when I need it to, I can't justify paying for it.

HipChat (discontinued) Feature Ratings

Project Management
9.0
Mobile Access
10
Search
8
Communication
6.7
Chat
10
Notifications
9
Discussions
1
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
File Sharing & Management
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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