Item: HipChat (discontinued)
Rating: 1
Author: Verified User

Overall Satisfaction with HipChat

Use Cases and Deployment Scope

We use Hipchat as a method of internal communication, as well as the notifier of Jira Help desk.

Pros and Cons

Pros

Excellent connection between Jira and Hipchat.
Real time notification on chatrooms when tickets have updated.
It's easy to mention help desk tickets through jira in hipchat.

Cons

The app can do better, it's difficult to keep it active when a phone goes idle. My profile looks idle and coworkers think i'm not checking my messages; I get email notifications.
Multiple emails sent for one message - for example someone writes on hipchat "hi-hits enter-do you have a sec-hits enter-let me know-hits enter, I get 3 separate emails for that.
There is no share screen/video option to discuss issues.

Alternatives Considered

Skype and hangouts

It was chosen by company but I understand hipchat was preferred over Skype since it was connected to Jira. I prefer hangouts over it when I need audio/video chat

HipChat (discontinued) Feature Ratings

HipChat Reliability

it works well when I keep adding chatrooms and tie Jira issues to it, no problem in performance but we are still dependent on hangouts for screensharing and video calls ( I heard it's a new feature in hipchat but ours isn't updated yet, so I'm not sure if this is only in the works or we need to do something special to get the new features)

Integrating HipChat

Ease of Integration

We use hipchat in relation to confluence and jira. It works fine, I can create chat rooms and follow up with client comments in jira, or changes made in confluence, however since the last update of hipchat, I get bizarrely formatted notifications. (when helpdesk tickets were updated, I'd get a preview of the comment posted, now it all looks like gibberish.

Comments

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I was grumpy about using HipChat instead of Skype, but now I'm happy!