HipChat Brings Zen to Your Communication Overload
Updated September 19, 2016

HipChat Brings Zen to Your Communication Overload

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

At my previous organization we used HipChat across our entire SaaS product organization to quickly communicate between Customer Services/Success, Engineering and Product Management departments. In addition to enabling topic based conversations without the horrendous anti-scale of email, we relied heavily on integrations for alerting across our infrastructure and tools so that information was available to all who were interested. If you are using Bitbucket, JIRA and Confluence the synergy becomes awesome.
  • Real-time collaboration
  • User specific customizable alert settings
  • Centralized tool for communication and alert monitoring
  • Native apps have performance issues and often lag behind in features compared to the web app
  • Search through historical conversations could be much better
  • Grouping users or using aliases could be made easier
HipChat was an awesome improvement for us compared to Campfire. We already love the Atlassian universe for Bitbucket and JIRA and HipChat does a great job of completing the set with a centralized chat medium that connects to all of your other services and solutions. We found the user interface to be greatly improved over Campfire's and the integrations with the rest of our tooling universe was a no brainer.
I think HipChat excels for anyone looking for consolidated, real-time instant messaging in a professional context. Its appropriateness could vary wildly depending on an organization's culture and agreed upon ways of using the tool.

HipChat (discontinued) Feature Ratings

Mobile Access
Video files
Audio files
Access control
Advanced security features

Integrating HipChat

HipChat has many integrations out of the box. However, if you cannot find what you are looking for, HipChat has a full RESTful API you can tap into. It is easy enough to integrate everything from a simple cURL script to a fully baked application integration layer.