Overall Satisfaction with HipChat
HipChat was used for online conversation throughout the entire company. In a lot of cases, it is much better, and of course much faster, to use than email for getting replies, making decisions, and collaborating.
- Screen sharing was nice for when you need to quickly show somebody something.
- History search.
- Chat rooms.
- Cleaner interface.
- Better code support.
- Easier editing/deleting of messages.
We used hipchat because it is part of the Atlassian family of products, so integration was probably the easiest than if we went with something else. It's easy to for non-technical people to pick up and start using without much difficulty and allows flexibility in customization, and is overall a pretty nice product.