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HipChat review from a designer
July 01, 2016

HipChat review from a designer

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We use hipchat everyday in the marketing/design department. It is not being used through out the entire organization. It addresses multiple communication issues that are instant vs. email.
  • You are able to make private rooms with multiple team members to discuss a project.
  • Icons are a fun way to break the tension in rooms.
  • The YouTube icon preview helps a lot determining if a video is safe for work environment.
  • More customization options.
  • Improve linking functionality.
We use HipChat on marketing, the other teams (devs) use Slack. we chose HipChat because it is easier to use and doesn't have all the bloatware of Slack.
We love hipchat on our team. It is quite useful and fun.

HipChat (discontinued) Feature Ratings

Project Management
5.5
Mobile Access
9
Search
2
Communication
4.8
Chat
10
Notifications
8
Discussions
8
Surveys
1
Internal knowledgebase
1
Integrates with GoToMeeting
1
File Sharing & Management
3.7
Video files
5
Audio files
5
Access control
5
Advanced security features
5
Integrates with Google Drive
1
Device sync
1

HipChat Support

It solved a small issue I had after explaining it a few times but it worked out great.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
I've had a small issue signing in to my mobile device. Quickly got a hold of support and they walked me through it painlessly.