Worst customer experience ever!
May 03, 2022

Worst customer experience ever!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with HoneyBook

Absolutely the worst experience I have ever had with this type of company and highly do NOT recommend this experience to anyone.
  • None.
  • None.
  • None.
  • Customer Service.
  • Support Team
  • Onboarding
  • features
17hats is way better in every way compared to Honeybook. It still has some places where it can improve, but I had such a negative experience with Honeybook that a piece of paper and a pencil would be more reliable for helping my business. I do not want anything to do with Honeybook near me or my business ever again.

Do you think HoneyBook delivers good value for the price?

No

Are you happy with HoneyBook's feature set?

No

Did HoneyBook live up to sales and marketing promises?

No

Did implementation of HoneyBook go as expected?

No

Would you buy HoneyBook again?

No

This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
This is now a copy paste response since this platform is asking me to answer every single question. It is such a negative experience with honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
It is horrible in so many ways, mainly customer support. So, I would never recommend it to anyone. If you want to use it, it is a great way to waste money and to spend extra budget when you want to be really irresponsible with your money.

HoneyBook Feature Ratings

Customer data management / contact management
1
Workflow management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Case management
1
Help desk management
1
Lead management
1
Task management
1
Billing and invoicing management
1
Reporting
1
Customizable reports
1
Custom fields
1
Custom objects
1
Role-based user permissions
1
Single sign-on capability
1
Mobile access
1