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Does exactly what it's supposed to do
October 11, 2017

Does exactly what it's supposed to do

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

We use Hotjar to monitor and record user behaviour on client sites, as well as to conduct polls and user surveys. This is a tool for gathering insight into how a site is used, and this data is then used to enable us to more confidently make recommendations to the client for improvements to their site.
  • Real-time recordings of user interaction on a site
  • Heatmaps and scroll levels
  • Delivery of surveys / polls for gathering direct user feedback
  • The 'Funnel' functionality doesn't seem to offer anything over and above what can be achieved using Google Analytics
  • Not sure how I can answer this. It does what it says on the tin.
Hotjar is great if you want to watch what your users are up to on your website. However, it is important to remember that this is only half of the story, as you can't be certain what their intentions are. It's probably best suited to analyzing smaller sequences of interaction where you can more safely draw conclusions about what is going on, wrong or right.